Conflict management

HTL Rennweg

Description

Conflicts arise when people work together! What conflicts are there, how do you deal with them and can they even turn into something positive?

I know

what types of conflict exist and what peculiarities are associated with them;
the three escalation phases (not all nine escalation levels) Friedrich Glasl has defined and which conflict resolutions are possible;
the consequences of conflicts for the parties concerned;
how to use the Harvard conflict resolution method;
how the "KULT" model (clarification, causes, solution and transfer) can be used for settlement.

Gerhard Sturm HTL Rennweg